Re: Capture Server Error
I suffer from the same problem - paper capture 2.01 gives an address violation error just before completing processing of the first page. Nothing I can configure gets rid of it. (It clearly isn't a memory issue because I resurrected an old 486 based Win 95 PC with only 32mb RAM, installed 4.5c from my CD and processed my 11 page document on that in 30 minutes. Is that an invitation for Adobe to sue me for now having two copies of Acrobat installed? :-)
But I am very unhappy about the seeming policy of Adobe to this issue. Everything else in Acrobat 4.05c seems to work fine under XP. Why not Paper Capture? Why do I have to upgrade at considerable expense to get an outright bug in the product fixed?
My installation readme say:
System Requirements for Acrobat 4.0 Windows
- Microsoft Windows 95, Windows 98, or Windows NT. 4.0 with Service Pack 4 or later
Apart from anything else I read "or later" to include NT 5
So what is the big deal in moving to NT 5 (Win XP)? It surely isn't anything like so big a leap as from Win 95 to NT. If it had worked properly under NT 4 shouldn't it also work properly under NT 5?
I conclude it was buggy under NT4 and that NT5, being stricter in some respects, exposed the bug. (Though I assert that, it is with a considerable level of ignorance of the underlying fundamentals so I would be happy to be corrected by someone who actually knows the true nature of the problem)
In my view, Capture 2.01 under Acrobat 4.05c deserves a proper support update to enable it to work under Win XP.
In an effort to see if Adobe had addressed this I downloaded the Acrobat 5 Paper Capture update but it will not install unless Acrobat 5 is found.
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Date: Wed, 28 Apr 2004 03:23:10 -0700